Media, Communication & Organisation (MCO)

Section head: Prof.dr. Jan A.G.M. van Dijk

Website: Media, Communication & Organisation (MCO)

Keywords: Media, communication & organisation, E-Government innovation, media psychology

Department of Operational Methods for Production and logistics (OMPL)

The research and education of the department OMPL focuses on the optimization of business processes in industry and service organizations. Special emphasis is on supply chain planning and control, distribution logistics, materials handling, manufacturing and maintenance systems, purchasing and management of health care organizations. Work of the group is strongly analytical, including a quantitative modeling approach, the development of optimization algorithms and the design of (close to) optimal solutions.

Research

OMPL research activities focus on the following application domains:

·	Supply chain management and service logistics: Design, planning and control of after-sales supply chains for capital goods, spare parts logistics in relation to maintenance planning and control.

·	Health care logistics: Operating room planning, patient care trajectories

·	Distribution Logistics: Vehicle routing under environmental and legal conditions (congestion, European legislation); distributed planning and control of multi-actor transport networks using agent technology; planning and control of materials handling systems.

·	Procurement in the public sector: Optimal sourcing, Cooperative purchasing.

·	Production management: Project scheduling and manufacturing systems design, planning and control in make-to-order and engineer-to-order environments

Within our research projects, we closely cooperate with industry and (public) service organizations. Recent examples are Thales Nederland, Rotterdam Harbor, Erasmus Medical Center and ORTEC.

Education

The courses given by the department OMPL are closely related to the research topics as mentioned above. Courses cover basic operations research methods, and optimization of logistic systems in all aspects: procurement, manufacturing, warehousing, transportation, inventories, supply chains, maintenance, reverse logistics and remanufacturing. Next to the traditional manufacturing supply chains, the group also teaches the application of logistics principles in the service sector (health care, after sales service of capital goods). A key part of the educational tasks are in the bachelor and master program in Industrial Engineering and Management (IE&M). OMPL is responsible for the track “Production and Logistics Management” within the master IE&M. Furthermore, courses are given in the bachelor programs of Business Administration and Health Care Management. Finally, OMPL participates in the recently acknowledged IE program of the University of Twente Graduate School, as well as in PhD courses of the Netherlands Network for Operations Research.

Key persons: Prof. dr. Jan A.G.M. van Dijk, Dr. S. Ben Allouch, Dr. A. Heuvelman, Dr. P. Kommers, Dr. W. Pieterson, Dr. L. van de Wijngaert, Dr. W. Ebbers en Dr. R. Arendsen

Projects:

·	ICT Regie: Arhieven in Beweging

·	EU-SMART Social Impact of ICT

·	SERA (Socal Robots)

·	Kanalen in Balans

·	Channel Choice

·	Gedragsbeinvloeding mediagebruik

·	Benchmarking e-overheid

·	Kanalen Publieksvoorlichting

·	Administratieve lastenverlichting

·	Scenario's intermediaire overheidsdiensten

·	Doelgroepdenken overheid

·	Doelgroepsegmentatie bedrijven

·	Antwoord voor Bedrijven

·	Zelftest digitale vaardigheden

·	Surf NAP Acculturatie

·	EU Gruntvig/ Piazza Natura